This Shipping & Delivery Policy outlines how Drongiri processes, ships, and delivers orders placed through www.drongiri.com. By placing an order on our website, you agree to the terms stated in this policy. Drongiri operates from Sirsa, Haryana, India, and delivers products both within India and to selected international destinations. We aim to ensure timely, safe, and reliable delivery of all our wellness supplements and non-edible wellness products.

We understand that shipping is a critical part of your experience with our brand. While we work with trusted logistics partners, shipping timelines and delivery outcomes may be affected by factors beyond our control such as customs procedures, weather conditions, regulatory requirements, or courier delays.

Order Processing Time

All orders placed on www.drongiri.com are processed after successful payment confirmation. Order processing typically takes 1 to 3 business days. This includes order verification, quality checks, packaging, and handing over the shipment to our logistics partners.

Orders placed on weekends or public holidays are processed on the next working day. Processing time does not include shipping or delivery time.

Drongiri reserves the right to delay processing in cases of:

• High order volumes

• Stock unavailability

• Verification requirements

• Suspected fraudulent activity

• Force majeure events

In such cases, customers will be informed via email or phone.

Shipping Locations

Drongiri currently ships:

• Across all major cities and regions within India

• To selected international destinations

International shipping availability may vary depending on country regulations and logistics feasibility. If shipping to your country is unavailable, you will be informed at the time of checkout or contacted by our support team.

Shipping Charges

Shipping charges depend on:

• Delivery location

• Package weight and size

• Product type

• Shipping method selected

For domestic orders within India, shipping charges may be:

• Free for promotional campaigns

• Flat rate

• Calculated at checkout

For international orders, shipping charges are calculated based on destination country, shipment weight, and courier service. These charges will be shown during checkout.

Shipping charges are non-refundable unless the order is canceled before dispatch or the return is due to our error.

Estimated Delivery Time

Domestic Shipping (India):

• Standard delivery: 3 to 7 business days

• Remote locations: up to 10 business days

International Shipping:

• Standard delivery: 7 to 21 business days

• Depending on destination, customs clearance, and courier efficiency

These timelines are estimates and not guaranteed. Delays caused by customs clearance, government regulations, courier issues, or unforeseen circumstances are beyond Drongiri’s control.

Shipping of Supplements Means Regulatory Compliance

Some countries have strict regulations on importing dietary supplements or herbal products. It is the customer’s responsibility to ensure that the ordered products are permitted in their country.

Drongiri is not liable if:

• A shipment is delayed, seized, or rejected by customs

• Import duties or taxes are applied

• Local regulations restrict product entry

In such cases, refunds will be processed only if the shipment is returned to us in sellable condition.

Customs, Duties, and Taxes (International Orders)

For international orders:

• Customs duties, import taxes, or VAT are not included in product prices or shipping fees

• These charges are the responsibility of the customer

• They are determined by local authorities at the destination country

Failure to pay customs duties may result in shipment abandonment or return. Drongiri is not responsible for such outcomes.

Order Tracking

Once your order is shipped, you will receive:

• A tracking number

• Courier partner details

You can use this information to monitor the shipment status. Tracking updates may take up to 24 hours to reflect after dispatch.

Packaging and Safety

Drongiri ensures secure and hygienic packaging for all orders. Supplements are sealed and packed to maintain product integrity. Non-edible wellness products are packaged to prevent physical damage during transit.

If your package arrives damaged or tampered:

• Do not accept the delivery

• Take clear photographs

• Contact our support team immediately

Delivery Attempts and Address Accuracy

Customers are responsible for providing accurate and complete delivery details. Drongiri is not responsible for delays or failed deliveries caused by:

• Incorrect address

• Incomplete contact details

• Unavailability of recipient

If a shipment is returned due to incorrect details, reshipping costs must be borne by the customer.

Partial Shipments

If your order contains multiple items, they may be shipped separately depending on availability or packaging requirements. There will be no additional shipping charge for such partial shipments unless stated otherwise.

Lost or Missing Shipments

In rare cases where a shipment is lost in transit:

• We will initiate an investigation with the courier partner

• Resolution may take 7 to 15 business days

• Replacement or refund will be processed after confirmation

Delivery Confirmation

Delivery is considered complete when:

• The courier records successful delivery

• The order is marked as delivered in the tracking system

Drongiri is not responsible for loss or theft of packages after delivery confirmation.

Change in Shipping Address

Address changes can be requested only before dispatch. Once the order is shipped, address modification is not guaranteed and depends on courier policies.

Force Majeure

Drongiri shall not be liable for failure to deliver or delays caused by events beyond reasonable control including natural disasters, strikes, government restrictions, pandemics, or logistical disruptions.

Policy Updates

Drongiri reserves the right to modify this Shipping & Delivery Policy at any time without prior notice. Updates become effective immediately upon being posted on the website.

Governing Law

This Shipping & Delivery Policy is governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Haryana, India.

Contact Information

For any shipping or delivery-related queries, contact:

Drongiri
B2 598, SRS B02 771
Arya Samaj Road
Sirsa, Haryana – 125055
India

Website: www.drongiri.com
Phone: +91 74045 87847