This Return, Refund & Cancellation Policy defines the terms under which Drongiri accepts order cancellations, product returns, and processes refunds. By purchasing any product from www.drongiri.com, you agree to comply with the conditions mentioned in this policy. Drongiri operates from Sirsa, Haryana, India, and supplies both ingestible supplements and non-edible wellness products to customers in India and internationally. Due to the nature of our products, especially health and wellness supplements, strict quality and hygiene standards apply to all returns and refunds.

We aim to provide a fair and transparent system that protects both the customer and the integrity of our products.

Order Cancellation Policy

Customers may request cancellation of an order only before it has been dispatched from our warehouse. Once the order has been shipped, it cannot be canceled.

Cancellation requests must be sent through:

• Phone: +91 74045 87847

• Or by contacting our customer support through the website

If the order is successfully canceled before dispatch, a full refund will be initiated to the original payment method.

Drongiri reserves the right to refuse cancellation requests if:

• The order has already been shipped

• The order is in advanced processing stage

• The product is custom packed or part of limited inventory

Return Eligibility

Returns are accepted only under the following conditions:

• The product received is damaged or defective

• The wrong product was delivered

• The product is missing from the order

• The package was tampered with at the time of delivery

Returns are not accepted for reasons such as:

• Change of mind

• Personal taste or preference

• Incorrect product ordered by the customer

• Price fluctuations or promotional offers

For hygiene and safety reasons, opened or used supplements are strictly non-returnable unless there is a manufacturing defect.

Special Rules for Supplements and Edible Products

Due to health and safety regulations:

• Supplements and ingestible products are eligible for return only if:

  • The seal is intact

  • The packaging is unopened

  • The product is unused

  • There is visible damage or quality defect

Once a supplement package is opened, it becomes non-returnable and non-refundable.

Special Rules for Non-Edible Wellness Products

Non-edible wellness products may be returned if:

• They are unused

• They are in original condition

• They are returned in original packaging

• They show no signs of wear, damage, or misuse

Return Request Process

To initiate a return, you must:

1. Contact Drongiri within 48 hours of receiving the product

2. Provide:

   • Order ID

   • Clear photos or video of the product

   • Description of the issue

3. Wait for approval from our support team

Returns without prior approval will not be accepted.

Return Shipping Responsibility

If the return is due to:

• Our error

• Damaged product

• Incorrect item shipped

Drongiri will bear the return shipping cost.

If the return is due to:

• Customer error

• Change of mind

• Incorrect product selection

Return shipping costs must be borne by the customer.

Refund Policy

Once the returned product is received and inspected:

• A full refund will be issued if the return meets our eligibility criteria

• Refunds are processed to the original payment method only

• Refund processing time: 7 to 10 business days after approval

Refunds include:

• Product cost

• Applicable taxes

Refunds do not include:

• Shipping charges (unless the error is from our side)

• Customs duties for international shipments

Refund for International Orders

For international customers:

• Customs duties and import taxes are non-refundable

• Refunds will be processed only after the product is returned to our warehouse in acceptable condition

• If the shipment is seized or rejected by customs, refunds are not guaranteed

Customers are responsible for understanding their country’s import regulations before ordering.

Replacement Option

At Drongiri’s discretion, a replacement may be offered instead of a refund if:

• The product is damaged

• The wrong product was shipped

• Stock is available

The replacement will be shipped after verification of the return case.

Non-Returnable Items

The following items are strictly non-returnable:

• Opened or used supplements

• Products without original packaging

• Items returned after the return window

• Products damaged due to misuse

• Products bought during clearance sales (if marked as final sale)

Cancellation of Orders by Drongiri

Drongiri reserves the right to cancel any order due to:

• Product unavailability

• Pricing errors

• Suspected fraudulent activity

• Incomplete payment

• Technical errors

In such cases, a full refund will be processed without any deduction.

Damaged or Tampered Deliveries

If your package appears damaged or tampered:

• Do not accept delivery

• Take clear photos

• Contact our support team immediately

Acceptance of a visibly damaged package without reporting may void your return eligibility.

Refund Failures or Delays

Refunds are dependent on:

• Bank processing time

• Payment gateway policies

• Card issuer processing speed

Drongiri is not responsible for delays caused by banks or payment gateways.

Abuse of Return Policy

Drongiri reserves the right to refuse returns or refunds if we detect:

• Repeated misuse of return requests

• Fraudulent activity

• False damage claims

Policy Updates

Drongiri may revise this Return, Refund & Cancellation Policy at any time without prior notice. Updates become effective immediately upon posting on the website.

Governing Law and Jurisdiction

This policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Haryana, India.

Contact Information

For return, refund, or cancellation requests, contact:

Drongiri
B2 598, SRS B02 771
Arya Samaj Road
Sirsa, Haryana – 125055
India

Website: www.drongiri.com
Phone: +91 74045 87847